LongHorn Steakhouse

Reviews about LongHorn Steakhouse

• 1 / 5

  By Monsherrye Lash
  Absolutely piss poor service, I came from out of town to treat my sister and children out for dinner and our waitress Julie showed a lack of care or concern for servicing us. We were insulted in a way that we have never. Both my sister and I have been in the restaurant business for 15 years and have a zero tolerance for poor customer service, if it wasn't for my children and the MOD we would have gotten up and left. After my experience at this location I was very shocked to have received that kind of service in upscale Fayette County, I was very upset even after I left because I truly couldn't understand actions of the waitress. We will not be returning!!! EVER!!! 2hrs 35mins of piss poor service!
  September 06, 2016
• 2 / 5

  By Alleyson Alleyne
  About last night... I decided to go to dinner with a friend, catch up on old times, laugh a little, eat good, you know make new memories. Well I certainly made a memory that I'll NEVER forget! After being seated, our waiter took our order, as you know salad comes with most of the meals, so I ordered a garden salad. It came out, looked great, right amount of salad dressing... as I stuck my fork in my salad and was getting ready to ingest it, I look down and notice a big brown (what looked like a roach) wiggling around inside of my salad. Of course my reaction was to yell out that "there's a bug in my salad". The waiter immediately came over and thought I was joking, until he looked in my bowl and there is was in plain sight. A woman came over, who I'm assuming was the manager, and apologized stating that, "this has never happened before, we don't have a bug problem, it's not like this is a McDonald's or something, our salads are not pre-packaged they are made fresh and our produce comes off of a produce truck, I am going to call pest control and they will be out here tonight". Needless to say, I was at a loss for words. She adjusted our bill... because my friend was still hungry, we were only charged for his meal and nothing else. She offered the both of us a free appetizer coupon, but I feel like I should've at least gotten a gift card or something else just to make up for my now ruined appetite and night. I checked their restaurant score before we sat down to eat, It was "100". I guess those scores in some instances just do not matter. I will not be going back to the longhorn in Fayetteville, only because of my traumatic bug experience. Other than that, the service was great and the wait time was not very long (only 20 mins) to have been on a Friday night at dinner time.
  August 24, 2016